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Customer Experience Rep - Waterloo, IA

Waterloo, Iowa

Job ID: 1533 Industry: Call-Center

Customer Experience Rep

Career Type: Direct Hire / Full-time

Career Location: Waterloo, IA

Benefits:
  • $13.31 /hr
  • 18 Days PTO
  • 401K w/ company contribution
  • Profit share averaging 12% of employee’ s yearly compensation paid out annually
  • Tuition reimbursement of up to $5, 000 yearly
  • Medical, Dental, Vision plans for employee and family (partially paid by company)

Customer Service:
  • Field a high volume of inbound calls, and assist business customers with a variety of inquiries
  • Builds strong customer relationships, loyalty, and retention
  • Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
  • Resolves pricing situations encountered during customer interactions using current sales policies
  • Applies credit and return procedures to meet customer expectations while minimizing financial risk for the organization
  • Collaborates with other internal / external resources when the need arises to meet customer needs and capitalize on opportunities
  • Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements
  • Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems
  • Has daily impact on customer relationships by providing superior customer service and operational excellence
  • Assists customers in their product selection by sharing vital information from customers with the organization
  • Represents the “ Voice of the Customer” to the Company

Key Qualifications:
  • Recent customer service experience (preferably in a call center environment)
  • Experience fielding a high volume of inbound calls preferred
  • Strong tenure at recent places of employment
  • Minimum of High School Diploma
  • Technically savvy (Dual monitors, MS Office, CRM Software)
  • Experience using CRM software is a plus
  • Strong verbal communication
  • Must have great attention to detail for order/data entry
  • Must be able to pass a drug test and 7 year criminal background check
  • Must be able to pass a drug test
  • Must have reliable transportation
  • Must be seeking long-term / stable career with growth opportunities
  • Conveys information clearly and concisely
  • Professional in appearance, attitude and action

Steven Lindsey

Steven is the marketing and advertising manager for HotFoot Recruiters. In addition, he is responsible for recruiting creative talent for a variety of career openings. Each day he is excited to grow the HotFoot brand and match qualified candidates with long-term career opportunities.

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