Customer Experience Specialist

Tempe, AZ 85283

Industry: Call-Center Job Number: 1378

Customer Experience Specialist
Pay Rate: $15.28 /hour

NOT just another job, but a CAREER!  Check out the following perks to see why….
  • 401K with company match 
  • 18 days PTO (Accrued Annually / Prorated Based on Start Date)
  • Medical, Dental, Vision Coverage
  • Latest tech resources: new computer, dual monitors, headset, new personal cube designed for collaboration
  • New contact center facility
  • On-site employee game room 
  • Office located conveniently near major freeways for a quick daily commute

  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services and excellent communication.
  • Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’ s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provides a personalized approach that shows customers we can help, regardless of their need.

  • Experience providing customer service in an E-commerce or call center environment
  • Knowledge of Microsoft Office Suite and strong experience using enterprise systems (i.e. SAP, Oracle, Salesforce)
  • Experience using relevant computer applications and contact center systems
  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
  • Skilled working with dual monitors and multi-line phone systems
  • Strong typing and data entry skills required
  • Self-starter with proof of a strong work ethic
  • Drug Screening and Background Check will be conducted. 

The employer is an " equal opportunity employer." The employer will not discriminate and will take " affirmative action" measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, disability, veteran status, sex, or any characteristic protected by law
Inbound Call Center

Steven Lindsey

Steven is the marketing and advertising manager for HotFoot Recruiters. In addition, he is responsible for recruiting creative talent for a variety of career openings. Each day he is excited to grow the HotFoot brand and match qualified candidates with long-term career opportunities.

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