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Customer Experience Specialist

Tempe, Arizona

Job ID: 1378 Industry: Call-Center

Customer Experience Specialist
 
Pay Rate: $15 /hour

NOT just another job, but a CAREER!  Check out the following perks to see why….
  • 401K with company match (Proof, there is a company out there willing to make a large investment in your future!)
  • 18 days PTO (THAT’ S RIGHT, 18! Relax, disconnect and do what makes you happiest. You deserve it!)
  • Medical, Dental, Vision Coverage
  • Latest tech resources: new computer, dual monitors, headset, new personal cube designed for collaboration
  • New contact center facility
  • On-site employee game room (Take a break, engage with co-workers and play some of your favorite games!)
  • Office located conveniently near major freeways for a quick daily commute

Responsibilities:
  • Consistently delivers a remarkable customer service experience.
  • Responsible for improving customer retention using strategic programs, services and excellent communication.
  • Works extensively with the customer to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Accepts coaching and takes action to improve performance.
  • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
  • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
  • Quickly captures customer’ s needs and seamlessly provides delivery options that meet those needs.
  • Proactively looks for opportunities to drive sales growth by identifying new leads.
  • Provides a personalized approach that shows customers we can help, regardless of their need.

Requirements:
  • Experience providing customer service in an E-commerce or call center environment
  • Knowledge of Microsoft Office Suite and strong experience using enterprise systems (i.e. SAP, Oracle, Salesforce)
  • Experience using relevant computer applications and contact center systems
  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
  • Skilled working with dual monitors and multi-line phone systems
  • Strong typing and data entry skills required
  • Self-starter with proof of a strong work ethic
  • Must be able to pass a drug test and criminal background check
Inbound Call Center

Steven Lindsey

Steven is the marketing and advertising manager for HotFoot Recruiters. In addition, he is responsible for recruiting creative talent for a variety of career openings. Each day he is excited to grow the HotFoot brand and match qualified candidates with long-term career opportunities.

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