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Customer Service Representative

Phoenix, Arizona

Job ID: 1539 Industry: Administrative - Clerical

Customer Service Representative

Pay Rate: $20 - $25 /hour, depending on experience

Summary

The customer service sales analyst is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.  Responsible for sales order contracts from inception through invoicing, delivery and receipt of payment. 

Duties
  1. Answers incoming customer inquiries, and provides assistance as needed.
  2. Become fluent in all aspects of market, customer, and product knowledge for assigned customers.
  3. Will be resource on special plating, custom logos, webbing samples
  4. Responsible for customer RFQs, PO review, order entry, order status and document requests
  5. Provides customer support on technical product inquiries, FAA and quality regulations
  6. Develop strong key customer and inter-departmental relationships and trust
  7. Review and provide cost information to outside sales representatives
  8. Reading and analysis of Engineering drawings and technical documentation.
  9. Work with all departments to identify and eliminate issues that challenge company objectives
  10. Research and determine validity of all requests for RMAs
  11. Receive, document and communicate all customer complaints

Competencies
  1. Customer/Client Focus
  2. Problem Solving/Analysis
  3. Time Management
  4. Communication Proficiency
  5. Teamwork Orientation
  6. Technical Capacity

Linda Lesterson

Linda brings a wealth of recruiting experience and talent to the HotFoot team. She has over twenty years of recruiting experience. With a focus as a direct placement recruiter, Linda has a great track record of matching A-Player talent with long-term careers.

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