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Tempe, Arizona

Job ID: 1524 Industry: Call-Center

The following Career Opportunity is open for consideration for  qualified candidates: 

Title:  VOIP Technical Support Specialist.

The VoIP Technical Support Specialist position is comprised of the following core job responsibilities: troubleshooting within a VoIP environment (inclusive of unified communications technologies), hosted PBX feature configuration, addition of services within the hosted environment upon customer request, documentation of configuration or design elements, and completion of diagnostics and testing as required.   

The VoIP Technical Support Specialist is responsible for communication to end users and J-Curve clients. This position requires knowledge of hosted PBX features and configuration, telephony and internet technologies, as well as excellent written and verbal communication skills.   

Essential Job Functions
Provide client support and technical issue resolution via phone, e-mail, or chat
Assist customers with move, add, change requests in Hosted VoIP PBX platforms Troubleshoot connectivity, quality of service, break/fix, voice quality, and configuration issues (features and services) within the hosted VoIP environment
Design call flow and call routing protocols within the hosted VoIP environment
Qualifications and Requirements
2 years of customer service experience, preferably in a technical environment
Strong desire to learn and succeed in a fast paced setting
Excellent written and verbal communication skills required
Associate degree in a technical field preferred
Relevant IT Certifications (A+, N+, etc.) preferred  

Compensation Information
This is a full time position with a pay of $13 per hour.  
Benefits are available on the first of the month following 60 days of employment.  
Customer Service, CSR, Call Center, computer, windows, typing

Charlie Bristol

Charlie's proactive communication ensures excellent service to job seekers and guaranteed quality for our clients. He provides top-notch support and guidance throughout the recruitment process for all parties involved. Charlie takes pride in the opportunity to fulfill our client's needs by placing great people in positions they deserve.

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