HotFoot Recuiters
http://www.hotfootrecruiters.com
USD
27976
YEAR
Customer Experience Rep
Career Type: Direct Hire / Full-time
Career Location: Waterloo, IA
Benefits:
Customer Service:
Key Qualifications:
Customer Experience Rep - Waterloo, IA
857 Fisher Drive Waterloo, Iowa 50701
2017-11-08
2018-05-22
Job ID: 1533
Industry: Call-Center
Customer Experience Rep
Career Type: Direct Hire / Full-time
Career Location: Waterloo, IA
Benefits:
- $13.45 /hr
- 18 Days PTO
- 401K w/ company contribution
- Profit share averaging 12% of employee’ s yearly compensation paid out annually
- Tuition reimbursement of up to $5, 000 yearly
- Medical, Dental, Vision plans for employee and family (partially paid by company)
Customer Service:
- Field a high volume of inbound calls, and assist business customers with a variety of inquiries
- Builds strong customer relationships, loyalty, and retention
- Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
- Resolves pricing situations encountered during customer interactions using current sales policies
- Applies credit and return procedures to meet customer expectations while minimizing financial risk for the organization
- Collaborates with other internal / external resources when the need arises to meet customer needs and capitalize on opportunities
- Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements
- Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems
- Has daily impact on customer relationships by providing superior customer service and operational excellence
- Assists customers in their product selection by sharing vital information from customers with the organization
- Represents the “ Voice of the Customer” to the Company
Key Qualifications:
- Recent customer service experience (preferably in a call center environment)
- Experience fielding a high volume of inbound calls preferred
- Strong tenure at recent places of employment
- Minimum of High School Diploma
- Technically savvy (Dual monitors, MS Office, CRM Software)
- Experience using CRM software is a plus
- Strong verbal communication
- Must have great attention to detail for order/data entry
- Must be able to pass a drug test and 7 year criminal background check
- Must be able to pass a drug test
- Must have reliable transportation
- Must be seeking long-term / stable career with growth opportunities
- Conveys information clearly and concisely
- Professional in appearance, attitude and action
Steven Lindsey
Steven is the marketing and advertising manager for HotFoot Recruiters. In addition, he is responsible for recruiting creative talent for a variety of career openings. Each day he is excited to grow the HotFoot brand and match qualified candidates with long-term career opportunities.