Customer Experience Rep

Waterloo, IA 50701

Industry: Call-Center Job Number: 1533

Customer Experience Rep

Career Type: Direct Hire / Full-time

Career Location: Waterloo, IA

  • $13.45 /hr
  • 18 Days PTO
  • 401K w/ company contribution
  • Profit share averaging 12% of employee’ s yearly compensation paid out annually
  • Tuition reimbursement of up to $5, 000 yearly
  • Medical, Dental, Vision plans for employee and family (partially paid by company)

Customer Service:
  • Field a high volume of inbound calls, and assist business customers with a variety of inquiries
  • Builds strong customer relationships, loyalty, and retention
  • Assists customers by providing the best solution; efficiently utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing and invoice discrepancies
  • Resolves pricing situations encountered during customer interactions using current sales policies
  • Applies credit and return procedures to meet customer expectations while minimizing financial risk for the organization
  • Collaborates with other internal / external resources when the need arises to meet customer needs and capitalize on opportunities
  • Actively participates in Company initiatives and supports a culture of continuous improvement by identifying and suggesting process improvements
  • Works effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems
  • Has daily impact on customer relationships by providing superior customer service and operational excellence
  • Assists customers in their product selection by sharing vital information from customers with the organization
  • Represents the “ Voice of the Customer” to the Company

Key Qualifications:
  • Recent customer service experience (preferably in a call center environment)
  • Experience fielding a high volume of inbound calls preferred
  • Strong tenure at recent places of employment
  • Minimum of High School Diploma
  • Technically savvy (Dual monitors, MS Office, CRM Software)
  • Experience using CRM software is a plus
  • Strong verbal communication
  • Must have great attention to detail for order/data entry
  • Background check administered
  • Drug Screening conducted
  • Should have reliable transportation
  • Should be seeking long-term / stable career with growth opportunities
  • Conveys information clearly and concisely
  • Professional in appearance, attitude and action

The employer is an " equal opportunity employer." The employer will not discriminate and will take " affirmative action" measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, disability, veteran status, sex, or any characteristic protected by law

Steven Lindsey

Steven is the marketing and advertising manager for HotFoot Recruiters. In addition, he is responsible for recruiting creative talent for a variety of career openings. Each day he is excited to grow the HotFoot brand and match qualified candidates with long-term career opportunities.

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