Default Collector

Scottsdale, AZ 85251

Industry: Call-Center Job Number: 1601

Full-Time - Non-Exempt - reports to the Default Collections Manager

Summary:  The Default Collector will call delinquent accounts, skip-trace, FDCPA and State Regulation compliance, client compliance, take inbound calls.

Essential Duties and Responsibilities:
  • Contact customers by telephone to determine the reason for delinquency and resolve accounts in full in accordance with Concord’ s procedures, client specifications and in compliance with the FDCPA and State Regulations.
  • Consistently represent Concord in a professional manner.
  • Locate customer contact information using various databases and systems (skip-tracing).
  • Document all interactions with customers and update applicable account information.
  • Able to react to change productively and handle other tasks as assigned.

  • Typing, computer skills, Microsoft products (Word, Excel, etc.)
  • At least two years of collections experience preferred
  • Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
  • Excellent analytical, communication, and negotiating skills
  • Communicate information and ideas clearly through both speaking and writing
  • Ability to work well on a team and focus on results; adaptable and flexible
  • Ability to listen carefully, probe for additional details, and ask targeted questions to gather and integrate information
  • Ability to persuade others to change their minds or behavior
  • Ability to maintain composure in difficult situations
  • Plan and prioritize multiple work tasks
  • Detail oriented/organized style
  • Ability to meet goals and deadlines in a fast-paced, stressful environment
  • Ability to read, write and speak English fluently.  Bilingual (English/Spanish) a plus.
  • Schedule will require a minimum of 2 evenings per week and 2 Saturdays per month.

About HotFoot Recruiters:

A leading talent solutions partner based in Phoenix, Arizona, HotFoot Recruiters connects the right people with the right company to propel careers and businesses forward. HotFoot’ s culture is rooted within the principle that people are paramount. We put all people first: our clients, our candidates and our own internal team are at the forefront of our company’ s mission above all else. Our commitment to people means we take a thorough approach in obtaining a deep understanding of client and candidate objectives to deliver upon superior results that drive business growth and career prosperity. 

The employer is an equal opportunity employer. The employer will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, disability, veteran status, sex, or any characteristic protected by law. 

Roy Palomo

Roy is the recruiting director, owner, and co-founder of HotFoot Recruiters. With almost 10 years of experience in the recruiting industry, he quickly established himself as a knowledgeable and trusted recruiter within the Arizona market. He approaches each day as a challenge to get quality people in the careers they deserve. Expectations are never unclear in his management approach. Roy’s ability to facilitate the focus of each day’s recruiting efforts ensures that his team is on task and accomplishing our client’s goals. Over the years Roy has attained a large network of professional talent, allowing him to provide unmatchable solutions for our clients. Experience and a proactive approach to each day make Roy a huge asset to the success of HotFoot Recruiters.

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