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Customer Experience Representative - Waterloo, IA

Waterloo, IA 50701

Industry: Call-Center Job Number: 1633

Customer Experience Specialist

Career Type: Direct Hire / Full-time

Career Location:  Waterloo, IA

Pay Rate: $13.75

Benefits:
  • 18 Days PTO **Accrued annually, and prorated based on start date
  • 401K w/ company contribution
  • Profit Sharing Bonus paid out annually – target of 12% of employees’ compensation paid out annually
  • Tuition reimbursement (probationary period must be fulfilled)
  • Medical, Dental, Vision plans for employee and family (partially paid by company)
  • On-site cafeterias, private workspace, newest tech resources, among many other Grainger workplace amenities.

Key Qualifications:
  • Recent customer service experience in a call center environment
  • Experience fielding a high volume of inbound calls preferred
  • Strong tenure at recent places of employment
  • Technically savvy (Dual monitors, MS Office, CRM Software)
  • Experience using CRM software is a plus
  • Strong verbal communication
  • Must have great attention to detail for order/data entry
  • Criminal background check will be administered
  • Drug test will be administered
  • Must be willing to commute to Waterloo, IA daily
  • Must be seeking long-term career opportunity

Steven Lindsey

Steven is the marketing and advertising manager for HotFoot Recruiters. In addition, he is responsible for recruiting creative talent for a variety of career openings. Each day he is excited to grow the HotFoot brand and match qualified candidates with long-term career opportunities.

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